From Copilot Curiosity to Real Capability

In this expert-led session, Rob Metcalf, Head of Product & Innovation and Dave Medlicott, AI Engineer at Atech – Part of the Iomart Group, bring AI into action by demonstrating how moving from basic prompts to powerful AI agents drives meaningful efficiency gains.
 

They explore the evolution of Copilot capability – from simple prompts to structured guidance, and ultimately to Copilot Agents that deliver consistent, repeatable outcomes.
 

You’ll learn why early Copilot success often stalls and how shifting from question-answering to problem-solving changes everything. Understanding these maturity levels will help you shape an effective Copilot strategy, drive adoption, and avoid the trap of a one-size-fits-all approach.
 

Solving a Real Problem – Three Ways

The session demonstrates the same real-world scenario using different levels of prompting and ultimately, a Copilot Agent. This clearly shows how value increases as organisations progress along their Copilot adoption journey.
 

Using a live Azure Virtual Desktop troubleshooting scenario, Rob and Dave show exactly what changes and what doesn’t – as organisations move from prompts to agents.
 

Every organisation has repetitive, time-consuming processes that can be dramatically improved with AI. This demo uses a genuine operational challenge to show exactly how it was solved using Copilot Agent, and how quickly that value can scale across your own business.
 

Real Value, Measurable Outcomes

The biggest difference isn’t speed – it’s consistency.
 

Copilot Agents don’t just resolve today’s issue faster; they reduce repeat failures, capture expert knowledge, and continuously improve outcome over time, significantly reducing time to resolution.
 

The session concludes by showing the real operational impact of Copilot Agents, and how organisations can begin their own journey towards agent-driven AI.