Modern Work
Are you prepared to empower your workforce, safeguard your assets ride the wave of the future of work?
Our Approach
End users need the best experiences if they are to be productive and do their jobs efficiently. You know it’s important to ensure technology issues don’t get in the way of work, but it’s often too much for your internal resources or budgets to cover.
By outsourcing mobile device and cloud app management, you gain access to expert support, enabling questions to be addressed in a quick and cost effective way. Atech combines state-of-the-art technology with industry-leading services that are capable of delivering smarter solutions faster.
Why Atech?
Atech combines state-of-the-art technology with industry leading services that are capable of delivering smarter solutions faster. Our end user compute and application management services can help you:
Secure Productivity
Achieve enhanced productivity while bolstering security and reducing costs through consolidation in Microsoft Enterprise licensing and readiness for Copilot.
Unified Communications
Transform your workspace into a smarter environment, making meetings intelligent and inclusive.
Cloud Endpoints
Simplify IT through endpoint re-architecture using Windows 11, O365 and cloud management, ensuring a secure and consistent experience.
Employee Experience
Elevate workforce engagement using data, insights and performance metrics to foster a high-performing organisation.
Tailored Services to suit your needs
Essentials Support
Suitable for organisations that do not require proactive monitoring, remediation or activities against their Microsoft 365 Tenant and instead would benefit from the on-demand expertise that Atech can provide. Under the Essentials tier of this product, customers will be supported with a full break/fix support service whilst also being able to utilise Atech engineers to expand M365 capabilities, configure tenant level settings in line with industry best practises and encourage the adoption of M365 services with a ‘secure by design’ methodology.
Premium Support
Premium Support is designed for customers who require a more comprehensive level of support and need a faster response time in addition to proactive monitoring and remediation of workloads. Businesses requiring 24x7x365 support should select the Premium service.
Detailed Service Options
We accelerate digital workplace transformation and streamline operational efficiencies with Managed Services packages to meet your business needs. From offloading tasks, to full estate management, we provide complete lifecycle support across your Microsoft Productivity estate.
Essentials Support |
Premium Support |
|
|---|---|---|
|
Support Hours (GMT/BST) |
7 x 7 |
24 * 7️ |
|
Platform & Service health, monitoring & alerting |
✔ |
✔ |
|
Customer Portal Access |
✔ |
✔ |
|
Microsoft Premier Support Escalation* |
Annual |
Monthly |
|
Licensing Services** |
✔ |
✔ |
|
Identity Management (Entra ID, Conditional Access) |
7 x 7 |
24 * 7 |
|
Collaboration support (OneDrive, SharePoint and Teams) |
✔ |
✔ |
|
Exchange Online Support |
✔ |
✔ |
|
Cost management and do-more-with-less optimisation |
Annually |
Bi-Annual |
|
Customer Portal Access |
✔ |
✔ |
|
Incident Management |
✔ |
✔ |
|
Problem Management |
✔ |
✔ |
|
Change Requests (Per Month) |
5 |
10 |
|
Service Reviews |
Quarterly |
Monthly |
|
Microsoft 365 Strategy Sessions |
Bi-Annual |
|
|
Service Reporting |
✔ |
|
|
Customer Portal Access |
✔ |
✔ |
|
Assigned Service Delivery Manager |
✔ |
|
|
Additional Services |
||
|
||
Tailored Services to suit your needs
End user support
Application management
Mobile device management and support
See More From Atech
A collection of latest thinking an insights:
How can we help?
As Microsoft accredited cloud service providers we’ve got the tools and talent to put the incredible potential of cloud technology at the heart of your operation.
Fill in the form to speak to one of our cloud consultants about your cloud project. Let’s get the conversation started.
Atech: 020 3757 7500 hello@atech.cloud
IMEX customers: 01793 781800service@atech.cloud